
Shareholders
and Investors
People Customers Suppliers Communities
and Environment
Why it is important we engage Why it is important we engage Why it is important we engage Why it is important we engage Why it is important we engage
Under Section 172 of the CA 2006
Directors have a duty to act in good faith
to promote the success of the Group for
the benefit of the Company’s members
as a whole. Shareholders’ views are
important as part of the Board decision-
making process and we welcome
discussions with them.
SIG is a people business: engagement by
the Group with its stakeholders is through
its people. Accordingly, engagement by
the Group with its workforce underpins
SIG’s success. SIG’s growth and
sustainability depends on having the right
company culture, supported by suitable
behaviours and with a clear purpose.
Understanding the needs and
requirements of our customers is hugely
important and the Group seeks to use
this knowledge to partner effectively with
our customers. Customer service is vital
to maintaining and growing revenues and
profits, and we use engagement with our
customers to develop and strengthen
our sales capacity and productivity to
improve our service and continually
develop and refresh our product offering.
SIG enjoys a pivotal position in industry
supply chains: we connect suppliers and
customers in ways which they would
be unlikely to achieve without SIG’s
presence. We are a principal route to
market for many of our suppliers and we
seek to add value for our suppliers by
operating as their supply chain partner
of choice. We engage with our suppliers
to understand their businesses and to
identify ways in which we can work
with them strategically.
SIG has a long-standing environmental
heritage. The Directors appreciate that
environmental matters are important to
all stakeholder groups who are calling
on companies to do more on key
sustainability topics and to be more
transparent about their efforts. SIG seeks
to operate sustainably for the benefit of
communities and the environment.
The Directors recognise that close
relationships with the communities in
which SIG businesses operate help to foster
the long-term success of the business.
How we engage across the Group
− Publication of annual and interim reports.
− Corporate website with a dedicated investors
section.
− Results presentations and post-results
engagement with major shareholders and
lenders.
− Investor roadshows, face-to-face meetings
and addressing regular investor and analyst
enquires.
− Regulatory Stock Exchange announcements.
How we engage across the Group
− Annual all-employee engagement survey.
− Individual performance reviews.
− Regular communications to employees on
Workplace relating to company news and
recognising achievements.
− Employee share incentive scheme.
− Training and development.
− Apprenticeships.
− Diversity, equality and inclusion forum.
How we engage across the Group
− Annual Group-wide customer engagement
survey.
− Management at local level of customer
relationships.
− Listening to customer feedback to understand
the needs of our customers.
− Improving digitally to better communicate and
facilitate customer requests and requirements.
− Ensuring appropriate stock levels and product
ranges at branches to facilitate customer needs.
How we engage across the Group
− Our code of conduct and policies on the
prevention of anti-bribery and corruption and
modern slavery.
− Ensuring branches are close to suppliers.
− Membership of national trade and industry
associations such as in the UK the Construction
Products Association.
− Collaborating regularly with suppliers to ensure
a supply of sustainable products for our
customers.
How we engage across the Group
− Monthly Sustainability Committee meetings,
chaired by the Group Health, Safety and
Environment Director which include the CEO
and CFO together with senior representatives
from all operating companies and function
experts from Group.
− Waste and Fleet forums to facilitate the Group’s
waste and carbon reduction commitments.
− SIG in the UK is a partner of the Supply
Chain Sustainability School, which provides
resources to help the UK business to lead the
conversation on sustainable business practices
both internally and within its supply chain.
How we engage at Board level
− CEO and CFO meetings with shareholders and
lenders as part of investor roadshows and ad-
hoc meetings as appropriate.
− Meetings between shareholders and Directors,
including the Chairman and Chairs of Board
Committees.
− Meeting shareholders at the Annual General
Meeting.
− Reviewing the voting results of shareholders
who voted at the 2023 AGM.
How we engage at Board level
− The Designated Non-Executive Director for
Workforce Engagement meets regularly with
employees across the operating companies.
− Regular health and safety reports are presented
to the Board.
− Feedback is reviewed from the annual employee
engagement survey.
− Annual review and approval of all-employee
policies and training.
− Further details on Board level engagement with
employees and how the Board monitors culture
can be found on page 74.
How we engage at Board level
− Reviewed the actions proposed to be taken
by management in light of the findings of the
annual Group-wide customer engagement
survey.
− Monitored engagement between management
and customers where the latter had sought
more information about the Group’s ESG
agenda, including in particular the sustainability
of the products sold by the Group and the steps
being taken by the Group to reduce its carbon
footprint.
− The Board continued to focus on the steps
being taken by management in progressing
the digitalisation and modernisation of the
Group in response to customer requests and to
anticipate future demands.
How we engage at Board level
− Members of the ELT meet with our suppliers in
their local geographies.
− Reports to the Board made by the CEO
regarding relationships with major suppliers.
How we engage at Board level
− Regular updates from monthly Sustainability
Committee meetings to understand key
sustainability initiatives across the Group
and progress to achieve the sustainability
commitments.
− Overseeing, considering and reviewing the
Group’s Environmental, Social and Governance
Strategy and sustainability commitments.
How the Board considered
stakeholders during the year
Capital Markets Event
In November 2023, we hosted a Capital
Markets event (‘CME’) to provide greater
detail on the Group’s key strategic drivers
and the path to achieving our medium-
term 5% EBIT margin target. At the
CME, we set out the Group’s updated
vision, purpose, objectives and the four
pillar strategy by which we propose to
achieve this target. We also set out the
margin targets for each of the operating
companies and how these would deliver
the Group target. Finally, we reported
that the UK business would be separated
into three constituent elements for
external reporting: Interiors; Exteriors
andSpecialist Markets.
Ahead of the CME, we carefully
considered the proposals that would be
set out at the CME. The Board supported
the updated strategic framework,
as the reduction from seven to four
strategic pillars was clearer for investors,
customers, suppliers and employees
to understand. The Board discussed
the merits of the separation of the UK
business for external reporting and
concluded that the revised structure
would provide greater transparency for
investors and other stakeholders as
well as providing an enhanced focus on
delivery of the strategic goals of those
businesses.
The Board discussed the margin targets
for the operating companies, the Group
target and the advantages of providing
investors with greater transparency
by publicly stating the targets for each
operating company. The Directors
concluded that delivery of the Group
margin target remained important to
investors and that clearly articulating the
targets for individual operating companies
would provide clarity as to how the Group
target would be delivered. Publicly stating
the targets would also provide employees
with clarity on the strategic direction of
their own operating company as well as
the other operating companies across
the Group.
Directors’ Section 172 statement
SIG seeks to foster flexible and
constructive relationships with its key
stakeholder groups and recognises that
the vitality of its strategy is enriched by
stakeholder views and feedback.
The Directors consider that they have
performed their fiduciary duty, as
stipulated under Section 172 of the
CA 2006 in good faith to promote the
success of the Group for the benefit of its
members as a whole. They have taken into
consideration, amongst other matters:
− the likely long-term consequences of
their decisions;
− the interests of the Group’s employees;
− the need to foster relationships with
suppliers, customers and others;
− the desirability of the Group
maintaining a reputation for high
standards of business conduct; and
− the need to act fairly between
members of the Company.
FOR FURTHER INFORMATION ON THE CME
SEE PAGES 11 TO 12.
73SIG Annual Report and Accounts 2023
Strategic report
Governance Financials
Contents