
Strategic progress
Throughout the year, the Group has made
excellent progress in implementing a
consistent business model in all operating
companies and has ensured central functions
remain streamlined in line with our de-
centralised approach. The business has
continued to make great strides in re-
connecting with customers, driving a stronger,
local branch-led approach and restoring an
entrepreneurial and customer facing culture,
particularly across front-line teams. In addition,
efforts to strengthen supplier partnerships and
investment in local category expertise has
been crucial in mitigating and managing the
supply chain issues the industry experienced
throughout the year.
Greater focus on investment for growth,
including opening new branches in several
operating countries, upgraded ecommerce
capabilities and highly selective acquisitions,
coupled with enhanced operational processes,
systems and controls, has strengthened the
foundations for further market share recapture
and profitable growth.
As a result, the Group is back to profitability
earlier than expected on an underlying basis,
reporting an underlying profit before tax of
£19.3m. Notably, the UK business is once
again profitable, and France and Poland have
delivered record years. Group like-for-like sales
were up 24% on the prior year, and 8% up on
2019. The Board is increasingly confident that
the Group will reach 3% operating margin in
2023, trending to 5% in the medium-term.
We were delighted to complete a successful
refinancing in November 2021, which included
the Group’s first public bond issue, specifically
€300m of 5.25% fixed rate secured notes. This
transaction enabled us to refinance our
existing facilities well ahead of their maturity
dates and on more attractive terms. Together
with a new Revolving Credit Facility (“RCF”),
the notes further improve the Group’s financial
flexibility by extending the maturity profile of
the Group’s borrowings and increasing its
available liquidity.
Details of the strategy and a strategic update
can be found in theChief Executive Officer’s
review on pages 18 to 27.
Sustainability
During the year, a newly defined set of
sustainability commitments were developed
and approved at Board level. Our principles are
clear: we need to do the right thing for all
stakeholders and focus on where SIG can
make a positive difference both within our own
operations and in the industry as a whole. We
intend to focus on five fundamental areas:
Health & Safety, net zero carbon, zero SIG
waste to landfill, the reduction in carbon and
waste across our supply chain and becoming
an employer of choice in the building materials
distribution industry. The Board considers
these initiatives to be particularly important
for the long-term development and success
of the Group.
Further information can be found
on pages 30 to 52.
Governance and Board
The Group supports and sets high standards
in corporate governance, and this requires a
strong and effective Board. After the many
changes to Board membership in 2020 and
very early 2021, as set out in last year’s report,
we have had a year of greater stability, and I
believe the Board is operating effectively. This
is supported by the conclusions from our
external Board evaluation exercise conducted
in Autumn 2021. The relationship with Clayton,
Dubilier & Rice (“CD&R”) also continues
to work well and we benefit greatly from
their input.
Despite the ongoing challenges that this
year has presented and the restrictions on
physically meeting on a regular basis, the
Board continued its commitment to support
the Executive Leadership Team in the ongoing
execution of the Return to Growth strategy.
During the year, nominated Board members
also continued to fulfil the Board Employee
Engagement programme, hosting focus
groups with employees from across the Group
in order to gain greater understanding of
challenges and further insights into key areas
of focus. The programme continues to be a
valuable engagement tool benefitting both
employees and the Board.
The Board currently comprises ten Directors,
including two women, one man from a
non-white ethnic background, and two male
CD&R nominated Directors. This places us
significantly below our aspiration to achieve at
least the Hampton-Alexander target of 33%
women and this is something we will address
in our Board succession planning going
forward.
Further information can be found
on pages 68 to 128.
People and culture
People are integral to the delivery of our Return
to Growth strategy and sustainability
commitments.
The Board would like to thank all employees
for their continued commitment, resilience and
hard work throughout the year. Teams have
responded flexibly to changing Covid-19
circumstances and macro industry challenges,
always with a clear commitment to serving
customers. Throughout the pandemic, the
highest priority for the business has been to
ensure the safety and wellbeing of our people.
In line with our commitment to reconnect with
employees and provide greater opportunity
for communication and engagement across
the Group, a second annual employee
engagement survey was conducted, and the
Board was delighted to see improvements
across many focus areas. Inaddition, the
introduction of a Group-wide communications
platform has provided greater visibility between
operating countries, across all levels in
the Group, and increased peer to peer
engagement.
We remain focused on ensuring SIG is a fair,
inclusive and supportive working environment
for our people, and also for our customers,
suppliers, business partners and the
communities in which we work. We are
pleased that 81% of the respondents to our
recent employee survey answered positively
when asked if they feel that employees are
treated with respect regardless of their age,
gender, and cultural background. However,
we accept there is more we can do in this
area and are reviewing our approach for
2022 and beyond.
As the business focuses on strengthening
the foundations for growth, renewed emphasis
is being placed on the recruitment and
development of high-quality talent, measuring
and managing performance and ensuring
robust succession planning is in place to
ensure we have the right talent at all levels
to continue to deliver our strategy.
Further information can be found
on pages 40 to 47.
Group performance
2021 LFL sales over 2020 were heavily
distorted by the impact of the pandemic during
H1 2020, finishing up 24%. LFL sales were up
8% on 2019, a more meaningful comparator.
From the Spring onwards, the construction
industry was severely affected by well
publicised shortages of certain materials.
This constrained our ability to fully meet
customer demand, however, the impact of
input cost inflation, which we were largely able
LFL sales
24%
2020: (13%)
Underlying operating margin
1.8%
2020: (2.8%)
06 SIG Annual Report and Accounts 2021
Chairman’s statement
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