
8 Phoenix Spree Deutschland Limited Annual Report and Accounts 2021
Tenants
People
ShareholdersRegulators
Local
communities
Partners
Stakeholder Engagement
Listening to our
Stakeholders
We believe that, to maximise value and secure our long-term
success, we must take account of what is important to all our
key stakeholders. These encompass our tenants, shareholders,
regulators, partners and local communities. This is best
achieved through proactive and effective engagement.
Section 172 of the Companies Act 2006
Although it is not a legal requirement for a
non-UK Company to comply with section
172 of the Companies Act 2006, there are
related corporate governance provisions in
the AIC Code which apply to the Company
on a ‘comply-or-explain’ basis.
The Board of Directors considers, both
individually and collectively, that they have
acted in the way they consider in good faith
will be most likely to promote the success
of the Company for the benefit of its
members as a whole (having regard to the
stakeholders and matters set out in section
172 of the Companies Act 2006) in the
decisions taken during the year.
The Board values the importance of
maintaining a high standard of business
conduct and stakeholder engagement and
ensuring a positive impact on the
environment in which the Company
operates. While the Board will engage
directly with stakeholders on certain issues,
stakeholder engagement will often take
place at an operational level, with the Board
receiving regular updates on stakeholder
views from the Property Advisor.
The table below aims to highlight how we
engage with our key stakeholders, why they
are important to us, and the impact they
have on our business, which we believe
helps to demonstrate the fulfilment of the
Board’s duties under section 172.
Additionally, there is more detail about how
PSD and its Property Advisor engage in the
Corporate Responsibility section of this
Report on page 22.
Key issues How the Company engages Highlights
Tenants
Taking good care of our tenants ultimately
results in taking good care of all stakeholders.
By gaining insight into the requirements of our
tenants, the Property Advisor is able to ensure
a high retention rate and stable income stream
from our assets.
The COVID-19 pandemic together with the
introduction and subsequent withdrawal
of the Mietendeckel has presented a period of
unprecedented disruption and the Company’s
overriding priority is the health and wellbeing
of its tenants.
• The Property Advisor partners with, and monitors the activities of,
Core Immobilien (‘Core’), who have the responsibility of interacting
with and managing the tenants.
• By interacting in the day-to-day business with tenants, Core builds
up a picture of relevant issues and concerns that tenants wish us to
consider. These are reported to the PSD Board via the Property Tenant
Survey issued by Core to invite constructive feedback.
• Health and Safety is central to all our business activities. It is our
responsibility to ensure that we provide and promote a healthy,
safe and secure environment for our tenants.
• The Property Advisor has introduced and monitors a Vulnerable
Tenant Policy to provide procedures to assist tenants who may
require additional protection.
• The Property Advisor conducted its 2021 Tenant Survey for
incoming tenants to gain better insight on the issues that they
regard as important to them.
• The Company incurred capital expenditure of €9.5 million during
2021 to enhance properties within Portfolio.
• The Company has supported its tenants, both residential and
commercial, throughout the COVID-19 pandemic. Where necessary,
it has agreed, on a case-by-case basis, the payment of monthly
rents or deferring rental payments.
• Following the withdrawal of the Mietendeckel; where back dated
rents became payable, the Company has worked on a case-by-case
basis with any tenants suffering hardship as it collects the remainder
of back dated rents due.
Shareholders
The engagement of our shareholders is
important to the future success of our business.
The Property Advisor has a productive dialogue
with both large investors and retail
shareholders.
The Company engages directly with shareholders in the following manner:
• Through our investor relations programme with regular written
updates, meetings and roadshows.
• Through our Annual General Meeting (‘AGM’), to which all investors are
invited; investors are updated on the Company and encouraged
to share their views.
• The Company provides relevant, timely communications on its
Company website.
• The Property Advisor’s Investor Relations department is always
on hand to deal with investor queries.
The Property Advisor, subject to COVID-19 related travel restrictions,
organises bespoke investor trips to Berlin to view PSD’s portfolio
of assets, meet regulators and valuers and other industry practitioners.
• In addition to Numis, the Company Broker, Edison have been
engaged to produce regular, in-depth research on the Company.
The intention is to raise the visibility of the Company and enable
investors to develop an improved understanding of the business.
• The Company has provided shareholders with reassurance
in relation to the impact of COVID-19 on the business.
• The Property Advisor conducted over 50 investor conference
calls in 2021.
• The Property Advisor regularly attends industry conferences and
participates in industry webcasts in instances where COVID-19
restrictions have prevented face-to-face participation.
Partners
PSD and its Property Advisor respect and value
our partners, treating them fairly at all times, so
they in turn can deliver the best service to our
tenants and investors.
• The Property Advisor has a close working relationship with all of the
Company’s business partners and advisors and regularly engages with
all parties.
• The PSD Board regularly monitors the performance and reviews the
terms of each service contract.
• The Property Advisor ensures suppliers meet the Company’s high level
of conduct. All suppliers are required to confirm on an annual basis,
in the form of a questionnaire, that they have adequate policies and
procedures in place to align their values with that of the Company.
• Affirmation letters requesting confirmation of alignment with PSD’s key
policies and standards signed by key partners of PSD and by the Property
Advisor are obtained by the Board.
• The Board, at its meeting held on 14 March 2022, reviewed
the performance, and considered the continued appointment,
of the Company’s service providers.
• The continued appointment of all service providers was approved
by the Board.
People
PSD pays particular attention to the
employment practices of the Property Advisor,
its principal partner.
Having people who bring a diverse range of
talents and perspectives, and who feel engaged
in their roles, is fundamental to the long-term
success of the Property Advisor’s business. It is
crucial that the Property Advisor, and PSD,
understand their values and what motivates
them – and reflect this in the way the Property
Advisor operates.
• Our Company Values (Responsible, Fair, Excellent, Respectful) underpin
our commitment to acting responsibly. They set guidelines for the way
we conduct our business. The Property Advisor has also committed to
PSD’s values.
• The Property Advisor is committed to having an inclusive working
environment. Employees are offered a variety of training programmes
to develop personally and professionally.
• The Property Advisor is committed to rewarding performance, offering
competitive base salaries and benefit packages. Its reward philosophy
is based on team performance and its incentive schemes aim to focus
everyone on the achievement of its strategic objectives.
• The Property Advisor provides leading health and welfare benefits
including access to medical advice.
• The Property Advisor runs weekly online employee town hall meetings to
update on the business and share its culture and values. Results from the
Property Advisor’s 2021 employee survey suggest that the employees are
treated with respect and are provided with equal opportunities. 94% of
employees rate QSix as an excellent/good employer.
• The Property Advisor has adapted to accommodate COVID-19
restrictions, with extra health and safety measures put in place in
their offices, systems set up to accommodate employees working
from home and extra support and flexibility provided to employees
to help their productivity and wellbeing.
Local communities
Through responsible investing, the Company
can ensure the long-term success of not only
itself, but also that of the environment within
which it operates.
• Our ‘Better Futures’ CR plan has structured our charitable giving through
our Community Policy.
• PSD provides financial support to two Berlin-focused charities,
The Intercultural Initiative and Laughing Hearts.
• The Intercultural Initiative is a Berlin refuge that helps women and
children affected by domestic violence. Laughing Hearts supports
children living in children’s homes and social care.
• The Property Advisor supports two charities in London, SPEAR and
SHP, working with homeless people.
• Funding is given to SPEAR to run an outreach service, helping rough
sleepers in the Wandsworth area into accommodation and helping
them to address health and wider social care problems.
• Funding provided to SHP supports an employability programme that
helps homeless people or those at high risk of becoming homeless
to find a job and secure a sustainable income.
• In 2021, PSD’s support to the Intercultural Initiative helped with
the operational costs of a support apartment which provides
accommodation for families who no longer need to live in a refuge,
but still require protection and support to build an independent life.
We also helped fund education therapy sessions for children and
family counselling support.
• During 2021, PSD committed to supporting an additional Berlin
charity, Laughing Hearts. Our donations in 2021 helped fund the
purchase of sports and camping equipment for Summer school
activities and the provision of equipment for new school starters.
• The Property Advisor’s work with SPEAR provided assistance
to 302 homeless people in Wandsworth during 2021.
• The Property Advisor’s involvement with SHP during 2021 allowed
154 additional people to benefit from SHP’s employability programme.
Regulators
PSD is committed to operating within the
relevant regulatory and planning frameworks.
We observe all Berlin tenant laws, building and
other relevant regulations.
• The Property Advisor liaises with Non-Governmental Organisations
(NGOs) and industry bodies to enhance the positive impact we have
on the communities in which we operate.
• The Property Advisor takes a constructive, positive approach
to working with local authorities to ensure high quality planning
applications are submitted.
• On an ongoing basis, the Property Advisor has reviewed all relevant
tenant and property laws to ensure PSD continues to operate within
the regulatory framework.
• The Company complied with, and fully implemented, the various
components of the Mietendeckel while in force. All tenants were
notified as to how they would be affected by the new rules and the
necessary rent reductions were implemented in accordance with
Mietendeckel rent tables.
• The Company remains fully committed to complying with
all relevant property legislation and regulation and acting in line
with best practice.