
Our approach to risk continued
How we manage principal risks and uncertainties
Principal risk Strategic priorities How we monitor and manage risk
Net risk movement
over the last 12 months Commentary
Meeting customer needs
We fail to identify and react
effectively to shifting patterns of
work space use and/or understand
and provide spaces that meet quickly
evolving customer needs, including
potential longer-term structural
changes in working practices,
accelerated by the COVID-19
pandemic, that change the level
and nature of demand for space
in central London. This could lead
to GPE failing to deliver space and
lease terms that customers want
and/or an inappropriate mix of flex
versus traditional space, resulting
in poor investment returns,
potentially stranded assets and
losing customers to competitors.
1
Progress
sustainability
agenda
2
Drive innovation
and change
3
Deliver on our
Flex ambition
4
Embed our
Customer
first approach
5
Deliver and lease
the committed
schemes
6
Prepare
the pipeline
– Quarterly review of individual property business plans and the market
more generally.
– Portfolio Management, Leasing and Flex quarterly updates to the
Executive Committee with reporting at scheduled Board meetings.
– Board and management review of GPE’s flexible space offer across
the portfolio, including broadening our product offering.
– The Group’s in-house Occupier and Property Services teams have proactive
engagement with customers to understand their occupational needs and
requirements with a focus on retaining income, including through meetings and
regular customer surveys which help us track our Net Promoter Score. Executive
Committee members meet with our top 20 customers at least annually.
– Working with potential customers to address their needs and aspirations
during the planning application and design stages of developments.
– Board and management oversight of the development and implementation
of our Innovation Strategy and related initiatives.
– Design (supported by a specialist fit-out team) and innovation activities
in the areas of sustainability, technology, wellbeing and experience.
– Board and management oversight of the development of our Customer
first approach.
– Board annual strategy review, including market updates received from
third parties.
No change
In an environment in which our customer needs are evolving rapidly, our close relationship with our customers is vital to
our success. To ensure we are delivering the spaces our customers want, we are developing our Customer first approach
with the aim of embedding this across our business operations. This has included, amongst other things, the refresh
of the GPE brand, the appointment of Steven Mew as our Customer Experience & Flex Director and the restructuring
of roles and teams to support and enhance the delivery of our market-leading Customer first approach.
Testament to our approach, we had a record leasing year, completing 65 new lettings and securing £38.5 million
of rent at a 9.8% premium to March 2021 ERVs, whilst continuing the successful roll-out of our flexible space offering.
Over the past 12 months, we have continued to develop our flexible office spaces, including further roll-out of our
Fully Managed offer following the successful leasing programme at 16 Dufour’s Place, W1. Looking forward, we have
a significant ambition to grow our Flex office offering to more than 600,000 sq ft within our existing portfolio and
we will also look to supplement this growth through acquisitions.
We continue to design and innovate in the areas of sustainability, technology, wellbeing and service provision to meet
evolving customer needs. We were very encouraged by this year’s independent customer satisfaction survey which
updated our understanding of how our customers view their buildings and the services we provide. Encouragingly,
our Net Promoter Score remained high at +27.8, which placed us in the upper quartile of our London office peer group.
Retail market uncertainties
Market uncertainties following a
structural shift in the retail industry,
accelerated by the COVID-19
pandemic and compounded by
the impact of inflation and higher
interest rates on consumer spending,
force changes to leasing requirements
and structures (e.g. turnover rents or
shorter lease terms) and/or reduce
the demand for, or profitability of
retail space in central London. This
increases vacancy and reduces rental
values and income, asset values and
returns from retail space.
2
Drive innovation
and change
5
Deliver and lease
the committed
schemes
6
Prepare
the pipeline
– Strategic financial forecasts updated prior to each Board meeting
including scenario planning for different economic cycles.
– Quarterly review and proactive monitoring of asset-by-asset business
plans to assess exposures and inform hold/sell strategies.
– Regular reporting to Executive Committee and Board on negotiations
and marketing campaigns, cash and rent collection.
– Regular updates received from central London retail agencies to understand
current market trends and anticipating future changes to deal structures.
– Proactive engagement with retail customers to understand their
occupational needs with a focus on retaining income.
– Design Review Panel reviews building design and specification to ensure
the scheme can accommodate flexibility of unit sizes appropriate for
future retail customer demand.
– In-house Leasing and Marketing teams liaise with external advisers on
a regular basis, creating marketing campaigns, agreed budgets and
timelines in accordance with our leasing/marketing objectives.
– Active participation in industry groups to promote London.
– Board annual strategy review, including market updates received
from third parties.
Decreased
Our retail focus is to deliver high quality, modern retail units into locations with enduring appeal, with the bulk of
our activities centred on the prime shopping streets of Oxford Street, Regent Street, Bond Street and Piccadilly.
Retail space comprises 20% of our portfolio by value.
Through the pandemic, UK retail has suffered from a combination of lower retail sales and an accelerated structural
shift as increasing volumes of sales move online. Central London retail has been impacted as tourists have been absent
and consumers have avoided busy locations during the pandemic, particularly where reliant on public transport. As
the pandemic has abated, retail market uncertainties remain and the full impact of rising inflation, and interest rates,
remains unclear. However, levels of footfall on London’s key retail streets have recovered in recent months, and in some
cases are back to near pre-pandemic levels. These improved conditions have slowed the decline in retail rental and
capital values and have increased transactional activity over the year, supporting a reduction in our overall net risk
assessment for this risk at the current time.
Our current focus is on leasing the retail space in our developments at 70/88 Oxford Street, at the eastern end of
Oxford Street, and Hanover Square, at the northern end of New Bond Street. In both cases we aim to deliver new
retail experiences into locations that will benefit from the planned opening of Crossrail in 2022.
We continue to proactively monitor individual asset plans and our exposure to any underperforming retail assets.
Climate change and decarbonisation
The need to decarbonise our business
increases the cost of our activities
through the need to retrofit buildings
to improve their sustainability
credentials (e.g. minimum energy
efficiency standards and building
ratings). This also reduces our ability to
redevelop due to planning restrictions,
increased regulation and stakeholder
expectations, the increased cost
of low carbon technology/materials
and potentially the pricing of carbon.
Failure to meet the climate challenge
could impact our ability to raise
capital, deliver buildings, reduce
the demand for the buildings we
own, cause significant reputational
damage and result in exposure
to environmental activism and
potentially stranded assets.
1
Progress
sustainability
agenda
2
Drive innovation
and change
4
Embed our
Customer
first approach
6
Prepare
the pipeline
– Regular Board and Executive review of Sustainability Policy and climate
change commitments.
– Sustainability Committee meets quarterly to consider strategy in respect
of climate change and environmental and Social Impact Strategy and risks.
Its Portfolio and Development sub-committees meet monthly and report
to the Sustainability Committee on progress.
– Dedicated Sustainability & Social Impact Director on the Executive Committee
supported by Sustainability Managers.
– Design Review Panel reviews design brief for all buildings to ensure that
forthcoming sustainability risks are considered.
– Sustainable Development Brief and Sustainability Strategy in place.
– Net Zero Carbon Roadmap with embodied carbon targets established
and approved by the Board. Decarbonisation Fund established to support
energy efficiency retrofitting in existing buildings.
– ESG-linked RCF and annual bonus measures for Executive Committee
members to support delivery of decarbonisation within the business.
– Programme of ESG investor engagement in place, with regular review
of reporting requirements and participation in investor indices.
– Steering group to assess, manage and monitor EPC risks across the portfolio
both to estimate compliance costs and to inform our buy, hold and sell
strategy and decisions.
– Participation in industry bodies to influence policy and drive innovation.
No change
With the built environment contributing approximately 40% of the UK’s carbon footprint and the climate change
debate being both a moral and economic imperative, particularly for our customers and other stakeholders, we have
been further expanding our sustainability commitments and activities. Our Sustainability Statement of Intent ‘The Time
is Now’, and our Roadmap to Net Zero, set out how we will address the first pillar of the statement to decarbonise our
business to become net zero carbon by 2030.
In July 2021, we published a Sustainable Finance Framework in respect of potential future debt issuance, to finance
projects that have positive environmental and/or social impact. This builds on our ESG-linked revolving credit facility
which includes targets to reduce embodied carbon from our new developments and major refurbishments by 40% and
to improve biodiversity net gain across our portfolio by 25%, in each case by 2030. The rate of interest we pay on this
facility will depend on our performance against these targets. Furthermore, sustainability targets have been included
within the objectives of many of our senior executives and are being used to assess levels of remuneration. Good
progress has been made against the 2021/22 annual targets, as set out on pages 38 to 44.
We continue to work to improve the number of our buildings rated for their sustainability credentials. Further to existing
requirements for most commercial buildings to have at least an EPC ‘E’ rating by 1 April 2023, in December 2020, the
UK government announced its intention that all buildings will require an Energy Performance Certificate (EPC) rating
of ‘B’ or above by 2030. We estimate that 80%–90% of London’s buildings do not currently meet this standard. As a
result, during the year we compiled individual asset plans to proactively improve our EPC ratings to meet government
and broader stakeholder expectations, to assess potential exposures (we estimate that the investment required to
upgrade our existing buildings to the new minimum EPC B rating is circa £20 million) and inform our hold/sell strategies.
Furthermore, we expect the sustainability challenge to provide us with potential opportunities to acquire orphaned
assets needing a sustainability solution.
For further details of how we are innovating to develop sustainable spaces, see pages 26 and 37 to 44.
68 Great Portland Estates plc Annual Report 2022