
Smiths News plc
Annual Report and Accounts 2022
Nominations Committee Report continued
Recruitment and
succession planning
This year has undoubtedly seen
pressures in the recruitment sector,
with increasing job vacancies
and resourcing pressures being
keenly felt throughout the country.
While these challenges cut
across all areas, they have been
particularly evident in relation to
driver recruitment and warehouse
resourcing. Although the sector
specific challenges largely abated
towards the end of the financial
year, we continue to review and
enhance our recruitment and
engagement processes at particular
hotspots within our business,
mindful of the logistics sector’s
peak trading period being the lead
up to Christmas, and to benchmark
our retention strategies that have
been a key focus during FY2022.
Acknowledging that career
progression and development
remains a key aspect of attraction
and retention of the right talent, this
year has seen good progress being
made in the talent and succession
agenda of the
C
ompan
y
’
s
senior leadership team through
development and upskilling
activities. This has included the
launch of Leadership Master
Classes and the simplification
of the
C
ompan
y
’
s
legacy talent
management processes, such that
talent reviews are now cascaded
down the leadership levels,
thereby ensuring a greater level of
transparency and identification of
talent to the Board. We continue
to map our talent against the
C
ompan
y
’
s
values, as well as
against key priorities for talent
development, with the focus
on proactive succession of key
roles and the development of a
diverse pipeline. The Committee,
and Board, remain mindful
however of the need for sound
succession planning in respect
of both executive and non-
executive directors, and the recent
appointment of the Chief Financial
Officer following a planned
retirement of the former CFO, as
well as the internal appointment
in 2020 of the current Chief
Executive Officer demonstrates
the robustness of this process,
including a demonstration of
the services of external search
consultants being utilised as and
when appropriate to ensure the
right candidates are appointed into
the right roles at the appropriate
time.
Separately, the Board evaluation
process (for further details see page
62 of the Corporate Governance
report) also supports the ongoing
assessment of the
C
ompan
y
’
s
development needs, opportunities
and shortcomings against the
Board’s current skills, experience,
expertise and composition, with
any identified recommendations
being aligned with our succession
planning process.
I joined the Board in May 2020 and
the Senior Independent Director
was appointed in 2017; hence,
the staggering of our respective
tenures further ensures a period
of continuity on the Board, helping
to ensure the robustness of the
C
ompan
y
’
s
succession planning
processes for the future.
Chief Financial Officer
appointment
We confirm that, as reported
in detail in last year’s Annual
Report, Paul Baker was appointed
Chief Financial Officer (and
Board director) with effect from
4 October 2021 following the prior
announcement of the expected
retirement of Tony Grace (former
CFO), who stepped down from the
Board on 30 November 2021.
Colleague engagement
and pulse surveys
This year saw the business move
away from our annual ‘What
Matters’ survey of colleague
engagement towards a more
frequent ‘pulse’ survey approach,
conducted in January, April and
July 2022. We have seen 78% of
colleagues taking part in the July
2022 survey, down slightly on the
participation rates in January 2022
and April 2022 (which were at
86% and 87% respectively). Since
January 2022, we have seen 120
actions recorded from the surveys,
helping us to achieve an overall
average engagement score of 7.0.
The survey measures 14 different
areas of engagement, referred to
as “drivers”, with 13 such drivers
showing an increasing engagement
score and one remaining static
across the year’s pulse surveys.
The two areas where scores
increased most were ‘Growth’
and ‘Organisational Fit’ and our
static driver related to ‘Reward.’
Management continues to focus on
reward in particular, recognising the
increasing cost of living pressures
that colleagues are currently
facing at this time in line with
high levels of inflation and energy
price concerns.
Although we responded
successfully to the changing
working environment following
the COVID-19 pandemic and the
impact this had on direct colleague
engagement, we have since taken
the opportunity this year to revisit
the manner in which we engage
with our wider workforce. In line
with the Corporate Governance
Code guidance around the manner
of the Board’s engagement with
the wider workforce, we continue
to appoint a representative
non-executive director (Michael
Holt) to attend our National
Colleague Engagement Forum
and report colleagues’ views
back to the Board. In revisiting
the rationale and merits of this
approach during the reporting
period, the Board has considered
alternative options, including the
possibility of appointing colleague
representatives to sit on the Board.
However, after due consideration,
the conclusion was that the
current non-executive director
representative model is best
suited to the current needs of our
business and, at the same time,
we have also taken the opportunity
to refresh the membership of the
National Colleague Engagement
Forum, in order to ensure strong
representation across the business,
together with giving it a renewed
impetus. The National Colleague
Engagement Forum continues
to meet quarterly.
In addition to our non-executive
director representative, the Chair of
the Remuneration Committee has
also engaged with the workforce,
and remains committed to
promoting broader engagement
with colleagues, having spent
time to outline our company-wide
remuneration policy and pay and
reward matters, promoting our
new ‘fair pay principles.’ Further
information on the work of our
colleague forums can be found in
the Corporate Governance report
on page 58.
During the year, we also launched
our new intranet-based information
portal, SmithsZone, which enables
two-way communication with
colleagues. This has provided
the opportunity for a review and
refresh of our colleague information
channels, as well as extended
accessibility across our colleagues
who do not always have access
to company email addresses
(and, therefore, previously
had limited accessibility). We
continue to publish our colleague
newsletter ‘Our News’ in physical
and electronic format, and have
continued to hold virtual ‘Town Hall’
meetings hosted by the Executive
Team, ensuring the sharing of news
regularly and consistently and
providing all colleagues with the
opportunity to ask questions of the
Executive Team.
In summary, the highlights of our
various colleague engagement
activities in the year included:
•
Introduction of fair pay principles,
following colleague forum input
and ideas
•
Relaunch of Extra Mile awards
(our colleague-recognition
scheme), granting easier digital
access, fairer distribution of
awards and simplified processes
•
COVID-19 Hardship fund
converting to a more generic
colleague support fund, not
exclusively related to COVID-19
related hardship
•
Further training of mental health
allies across underrepresented
parts of the business
•
Launch of benefits and payroll
roadshows, educating and
supporting colleagues
•
‘
L
ove
to shop’ vouchers issued to
colleagues not part of a formal
benefits package, to recognise
their important contribution to
business performance in the
prior year
•
Launch of the ‘team leadership’
apprenticeship, driven from pulse
engagement survey results
92 G